Help!How to contact the correct office

HERE THERE ARE SOME COMMON ISSUES: CLICK AND you will be direct to the correct contact page (if your issue is not included refer to this contact list)

Study Plan

Pending Enrollment


Helpdesk – Permit of Stay

I am a current student and I need a certificate

I am an Erasmus student



For any issue use the online messaging system:
Login with your final username and password and your request will be directed to the correct office
Book an appoitment on
  • WELCOME OFFICE: any question about starting your experience at the University of Pavia (i.e. student I.d. card, bus pass, )
  • GESTIONE CARRIERA UNIVERSITARIA for issues concerning your current career (i.e. study plans, certificates, etc.)
  • MOBILITÀ INTERNAZIONALE for Erasmus – Mobility Students
  • ADMISSION OFFICE for pending issues on your admission or enrollment
  • HELPDESK PERMIT OF STAY for support in your permit of stay applicatioN

more offices are also available in the same portal for different issues.


Issues regardins schedule, registration to exams, general info about the faculty:


Scholarships and accomodation: please contact EDiSU using this link!